Many large organizations have heavyweight change management processes that generate lead times of several days or more between asking for a change to be made and having it approved for deployment. This is a significant roadblock for teams trying to implement continuous delivery. Often frameworks like ITIL are blamed for imposing these kinds of burdensome processes. However it’s possible to follow ITIL principles and practices in a lightweight way that achieves the goals of effective service management while at the same time enabling rapid, reliable delivery. In this occasional series I’ll be examining how to create such lightweight ITIL implementations. I welcome your feedback and real-life experiences.